Company Policies

Company Policies

Unless explicitly stated otherwise, all products sold by Ground Up, Inc. SS396.com are designated Race Only and are solely for competition/track use limited to racing formally sanctioned by a recognized racing organization. Any other use, including recreational racing use, maybe in violation of local, state, and Federal laws. Ground Up, Inc. does not implicitly or explicitly confirm the legality of using any products it sells on public roads; that is entirely the responsibility of the consumer.

Ordering Policies

Placing An Order

To place an order with Ground Up, Inc. SS396.com simply phone, fax, mail, email, or shop online. Experienced classic part specialists are standing by to handle your order and provide assistance online and over the phone whenever possible. Orders are shipped daily Monday through Friday! Be sure to supply us with our item numbers and your vehicle description for fast order processing. Some items are ordered by description alone (i.e., upholstery) in which case we’ll need the year, color, and body style of your car. Phone orders may be paid by American Express, VISA, Master Card, or Discover. Mail orders may be paid by American Express, VISA, Master Card, Discover, money order, or cashier’s check. A personal check may delay your order for up to 2 weeks.

Back Orders

The invoice for your order will notate any items that were out of stock at the time of shipping. Unavailable items will be back-ordered unless otherwise specified on your order form or verbally to a sales representative when placing your order by phone. Backorders are usually shipped & billed when the products return to stock at our warehouse without prior notification to the customer. Ground Up, Inc. SS396.com will make an effort to contact the customer if the backorder is more than 30 days old.

If you wish to cancel a back-ordered item, please notify our customer service department immediately. The customer will be responsible for a 25% restocking fee and any additional freight charges if the backorder is refused or returned after the items are shipped.

Discounting

Ground Up, Inc. SS396.com is proud to offer you several ways to save money. These offers do not apply to kit items, sale items, specially priced items, or any items marked “Part eligible for free shipping: NO or Part eligible for discounting: NO. This offer only applies to items at the time of order, not valid on previous purchases.

Ground Up, Inc. SS396.com reserves the right to exclude items for discounting even though they may not be noted as “No Volume Discount” online and in our catalogs. Discounting will be reflected on your final invoice after your order has shipped. Discounts (including team discounts) cannot be combined.

Additional Ordering/Product Policies

Price Match Guarantee

Ground Up, Inc. SS396.com is proud to offer a price match guarantee on the same exact available brand and model part. If you are about to make a purchase and discover a lower advertised price offered by a retail competitor, let us know and we will price match by calling 203-235-1200.

This offer is subject to the terms and conditions of Ground Up, Inc. SS396.com policies. Ground Up, Inc. reserves the right to change or revoke this offer at any time without notice. Price matching only applies at the time of ordering. All price matching is subject to management approval. For more information or a specific request, please contact our sales department at 203-235-1200, press 1

Who We Will Price Match

Limited to competitors within the restoration parts industry. We will not price match eBay or Amazon sellers. Any restoration part competitor we are matching must have the item in-stock and ready to ship for us to price match. We will price match items that we are currently out of stock on as it provides us with more incentive to get those items returned to stock.

Eligible Products

Nearly every product on SS396.com is eligible for price matching except for our exclusive in-house kits which combine multiple brands and part #s into a cost-effective package. We will only price match an advertised price, not a reduced price due to a competitor’s promotion. 

Shipping & Discounts

We will not price match any competitors’ sale pricing, inventory reductions, special promotional offers, etc. Price matching supersedes all other promotional offers and current “On Sale” pricing at the time of comparison. Price matching only applies to products on SS396.com, we will not price match any competitors’ shipping rates. 

Damage Claims & Shortages

UPS & USPS Ground Packages

After receiving your items, always check the contents of your shipment. We strongly recommend checking the contents in the presence of the person delivering the merchandise whenever possible. In the unlikely event of damage, it is your responsibility to notify Ground Up, Inc. within two (2) business days of receiving any damaged items to ensure prompt replacement(s). 

Ground Up, Inc. is NOT responsible for damages if notification is not given within two business days of receipt of goods (excluding Sundays and Holidays).

In most cases, Ground Up, Inc. will file a claim with the shipping carrier as they are responsible for paying for damages incurred during transit. Ground Up, Inc. will not be held responsible for replacing damaged products and the customer will be responsible for paying for any replacement parts until the carrier has paid the claim. Please follow these instructions to avoid any problems or miscommunication associated with damaged products and freight claims.

Truck Freight Packages

You MUST check the contents of your truck freight shipment in the presence of the person delivering the merchandise. Do not allow the delivery person to leave before checking your shipment. Should any damage occur, you must note the damage on the bill of lading. If there is any damage we strongly recommend refusing the shipment! Immediately notify Ground Up, Inc. SS396.com so that all steps necessary will be taken to ensure a prompt replacement or adjustment of any damaged goods.

The bill of lading is a legal document. If you accept the shipment and sign the bill of lading stating that the items have been received in good condition and damages are later discovered, there is no recourse with the carrier service or Ground Up, Inc. SS396.com.

For more details on truck freight shipments please visit our Truck Freight Information page.

Product Shortages

We always recommend checking the contents of your order upon delivery to assure all the parts ordered were received. If you are missing any items be sure to check for backorders notated on your invoice before calling our customer service department. If a product shortage has occurred, contact our customer service department during business hours within 2 days of delivery (not including Sundays or Holidays) to assure a timely replacement. Ground Up, Inc. SS396.com assumes no liability after this time.

View All Our Shipping Policies

Returns & Exchanges

Products may be returned for a full refund, credit, or exchange within 30 days of receipt. Products returned after 30 days can only be returned for store credit. All returns are subject to a 25% restocking fee after 30 days. Should you need to return a part for a full refund, credit, or exchange, please contact our customer service department for a return authorization number and instructions or click the link below for our online return form. Ground Up, Inc. SS396.com will not accept returned goods without prior authorization. The customer will pay freight on all return orders unless otherwise specified by Ground Up, Inc. SS396.com.

Ground Up, Inc. SS396.com always recommends professional installation on all the products we sell. Any item which has been altered, painted, installed, or deemed non-resalable by Ground Up, Inc. SS396.com will be returned to the customer at the customer’s expense. Ground Up, Inc. SS396.com is not responsible or liable for labor fees associated with the installation, removal, modification, or repair of any product purchased regardless of the circumstances. Ground Up, Inc. SS396.com is not responsible for any damage or discoloration incurred in relation to chemical products including cleaners, waxes, polishes, paints, etc.

Need To Return A Product?

Payment Policies

Credit Card Processing

Ground Up, Inc. SS396.com places an authorization hold on your payment card account for the approximate amount of your purchase, plus shipping and applicable taxes. If you check your online statement, you may see such authorizations under pending transactions. These authorizations are not actual charges but are to confirm that your payment card account is active and has available funds to complete your transaction.

Debit Card Processing

In the case of Debit Cards, authorization holds should come off once the transaction clears but could take 1-5 business days depending on your card issuers policies. This could pose a problem if your transaction clears and the bank does not drop the hold on your account, resulting in you not having access to those funds until your bank drops the hold. Typically, this is not a problem with Credit Cards. Please check with your financial institution for their authorization policy prior to making a purchase with your Debit Card.

Sales Tax

Orders shipped outside of Connecticut may be exempt from sales tax. Connecticut residents are required to add the appropriate current sales tax. Due to regular variations in Connecticut sales tax, rates are subject to change without notice. Connecticut orders are subject to tax, this tax will be applied to the invoice or noted at checkout online. As of 2020, the current Connecticut tax rate is 6.35%.

Additional Payment Information

Privacy Policy

Collections and Use

We collect the following personal information from you:

  • Contact Information, such as name, email address, mailing address, phone number;
  • Billing Information, such as credit card number and billing address;
  • Unique Identifiers, such as user name, account number, and password;
  • Preferences Information you provide, such as product or content interests; and
  • Usage activity about how you interact with us, such as purchase history, what content you viewed, and which areas of our site you visited.

We also collect the following information from you:

  • Information about your business, such as company name;

As is true of most Web sites, we automatically gather information about your computer, such as your IP address, browser type, referring/exit pages, and operating system.

We use this information to:

  • Fulfill your order
  • Send you an order confirmation
  • Assess your needs to determine suitable products or services
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Improve our Web site and marketing efforts
  • Respond to your questions and concerns
  • Display content based upon your interests

Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, or you can contact us at info@ss396.com.

Disclosure to Third Parties

We will share your information with third parties only in the ways that are described in this privacy statement.

We may provide your personal information to companies that provide services to help us with our business activities, such as shipping your order. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may disclose your personal information

  • As required by law, such as to comply with a subpoena or similar legal process.
  • When we believe, in good faith, that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Tracking Technologies

We, or a third party contracted by us, may use technologies such as cookies, Web beacons, or scripts to gather information about how you and others interact with our Web site. For example, we will know how many users access specific areas or features within our site and which links or ads they clicked on. We use this aggregated information to understand and optimize how our site is used, improve our website performance, and provide content and features that are of interest to you. Please note that we do not respond to Do Not Track signals.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

If you use our shopping cart, the transmission of sensitive information collected on our order form is encrypted using secure socket layer technology (SSL).

We will retain your information for as long as your account is active, or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at info@ss396.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Third-Party Widgets

Our Web site includes third party hosted widgets, which are interactive mini-programs that run on our site to provide single-purpose services (e.g. sharing of articles, videos, etc.). Personal information, like your email address, may be collected and cookies may be set so the widget can work properly. The information through the widget is subject to the widget provider’s privacy policy.

Correcting and Updating Your Personal Information

To review and update your personal information to ensure it is accurate, contact us at info@ss396.com.

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes, we will notify you by posting a notice on this Site, prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

SMS (Short Message Service)

SMS Terms

By providing your mobile number, you expressly authorize Ground Up SS396.com to send automated marketing text messages to your mobile device. Consent is not required to purchase goods or services. Msg & data rates may apply. Text STOP to 1-888-401-2443 to cancel at any time. Text HELP for information.

SMS Policies

By entering your phone number, you expressly authorize Ground Up SS396.com to send automated marketing text messages to your phone number. Your consent to such messages is not required as a condition to purchase goods or services from Ground Up Inc. You will receive up to 4 automated messages per month. Consent is not required to purchase goods or services. Message and data rates may apply. You may discontinue the receipt of these text messages at any time by texting STOP to 1-888-401-2443. For additional help, text HELP to 1-888-401-2443 or contact customer service at 1-866-358-2277 or at info@ss396.com.

Ground Up Inc. will use reasonable commercial efforts to deliver the automated marketing text messages to the number you provide through compatible wireless carriers. Carriers are not liable for delayed or undelivered messages.

Compatible wireless carriers include the following (subject to change without notice):

AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Carolina West Wireless, Cellcom, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Cincinnati Bell Wireless, Cross (dba Sprocket), Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), Illinois Valley Cellular, Immix (Keystone Wireless / PC Management), Inland Cellular, iWireless, Mobi PCS (Coral Wireless LLC), Mosaic, MTPCS / Cellular One (Cellone Nation), Nex-Tech Wireless, nTelos, Panhandle Telecommunications, Peoples Wireless, Pioneer, Plateau, Revol Wireless, Rina – Custer, Rina – All West, Rina – Cambridge Telecom Coop, Rina – Eagle Valley Comm, Rina – Farmers Mutual Telephone Co, Rina – Nucla Nutria Telephone Co, Rina – Silver Star, Rina – South Central Comm, Rina – Syringa, Rina – UBET, Rina – Manti, South Canaan / CellularOne of NEPA, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless, Leaco, Nemont/Sagebrush

Trademark & Copyright

The content of Ground Up, Inc. www.ss396.com, including the Ground Up, Inc. Parts and Accessories catalog are copyright 2020, all rights are reserved. No content of the www.ss396.com website, including text, photos, or illustrations may be reproduced without the prior written permission of Ground Up Inc.

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