Ground Up, Inc. Employment

Ground Up, Inc. is the largest American muscle car parts supply house in New England and is the number one source for detailing and restoration parts nationwide. We are seeking qualified call center representatives to assist in day-to-day operations.

Why Join Us?

At Ground Up, Inc., we have a family business mentality with a corporate structure, giving our employees the best of both worlds. Employees can openly voice their concerns and work as a team to resolve problems, all while having plenty of guidance and support from skilled colleges and team leaders at Ground Up, Inc.

We employ individuals that best suit our companies values and culture first. Then decide the best position within for them to succeed. As a result, you will be part of a carefully selected team dedicated to caring for our customers and helping us grow our business to the next level.

Our Passion

Keeping the excitement of classic American muscle running.

Our Commitment

We help with the project, not just the part.

  • Providing the best product selection, presentation, and guidance for our customers.
  • Offer the most competitive pricing for the restoration parts our customers need for their restoration.
  • Provide our customers with the best shopping experience, whether they are shopping online or over the phone.
  • Provide our customers with the fastest and most accurate order fulfillment rate in our industry.
  • Offer industry-leading technical support for our customers to get the job done right the first time.

Open Positions At Ground Up SS396.com

Sales Department

Job Description

Ground Up, Inc. is currently seeking Customer Service Representatives to assist in day-to-day operations. As a Customer Service Representative with Ground Up, Inc. you will be part of an exceptional team committed to caring for our customers, handling daily tasks and helping us grow our business.

 

Job Responsibilities:

  • Handling a large volume of incoming customer phone calls, chats, and emails
  • Guide our customers through troubleshooting, navigating the website, and using our products
  • Communicating with product vendors and shipping department to assure timely processing of orders
  • Must have open availability 9 am-6 pm Mon-Thur & 9 am-3 pm Fri
  • Must also be available to work some Saturdays
  • Collaborate with other Customer Service professionals to improve overall service

 

Knowledge, Skills, and Abilities:

  • Strong multi-tasking skills, attention to detail & highly organized – Required
  • Must be familiar and comfortable with working with Multi Screens – Required
  • Microsoft Suite – Required
  • 2 years experience with PC computers and the internet – Required
  • Good communication skills (verbal and written) – Required
  • Experience working in Live Chat – Preferred but not required
  • Experience working with a CRM – Preferred but not required
  • Typing 40+ WPM – Highly Recommend
  • Automotive Interest – Highly Recommend
  • Automotive Knowledge – Preferred but not required

 

Full-time Benefits:

  • 401K
  • 401K Matching and Profit Sharing
  • Medical, Dental, and Vision Insurance
  • Paid Vacation

Marketing Department

Job Description

Ground Up, Inc. is currently seeking a Marketing Assistant to help in day-to-day operations. As a Marketing Assistant with Ground Up, Inc. you will be part of an exceptional team committed to sharing ideas that will leave lasting impacts on the automotive industry and help keep the passion for classic American muscle alive.

The ideal candidate has a passion for all things design and automotive. Be well-versed in the concepts surrounding digital marketing, tech-savvy, and intuitive with great ideas to reinforce and expand our marketing campaign.

Job Responsibilities:

  • Design and produce assets for digital media, including social media graphics and banners, static and rich banner ads, email campaigns, email templates, and website
  • Help prepare online newsletters, promotional emails, and organize their distribution through various channels
  • Plan and monitor the ongoing company presence on social media
  • Measure performance and gather reports of digital marketing efforts using a variety of tools
  • Maintain schedules for marketing initiatives
  • Organize and manage marketing collateral

Knowledge, Skills, and Abilities:

  • Understanding of basic business and marketing concepts
  • Familiarity with social media, social networking, email marketing, and search engines
  • Strong proofreading skills
  • High level of organization and attention to detail
  • Comfort with multi-tasking in a deadline-driven environment
  • DSLR Camara / Video Experience
  • Graphic design experience (Strongly Recommended)
  • Strong writing and copy-editing abilities (Strongly Recommended)
  • Classic Automotive knowledge (Strongly Recommended)
  • Experience in Adobe Creative (Required)
  • Portfolio or examples of work (Required)

Full-time Benefits:

  • 401K
  • 401K Matching and Profit Sharing
  • Medical, Dental, and Vision Insurance
  • Paid Vacation

Warehouse

Job Description

Ground Up, Inc. is currently seeking Warehouse Workers to assist in day-to-day operations. As a Warehouse Worker with Ground Up, Inc. you will be part of an exceptional team committed to caring for our customers, handling daily tasks, and helping us grow our business.

Job Responsibilities:

  • Prepares orders by pulling materials, packing boxes, and placing orders in the delivery area.
  • Restocking product locations
  • Maintains quality service by following organization standards.
  • Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.
  • Contribute to the team’s effort to increase productivity and thruput


Knowledge, Skills, and Abilities:

  • Teamwork
  • Organization
  • Time Management
  • Inventory Control
  • Documentation Skills
  • Dependability

 

Full-time Benefits:

  • 401K
  • 401K Matching and Profit Sharing
  • Medical, Dental, and Vision Insurance
  • Paid Vacation

Apply For A Position At Ground Up, Inc.

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