Due to new rules and regulations at certain borders, we are changing how we process international orders. Effective Immediately all international orders are subject to a 2 week processing period before shipment to ensure we are in accordance with all these new rules and regulations. In addition, we are no longer holding orders for parts on backorder or not in stock at our facility. If you have any unavailable parts on your order you will be notified via email and given the option to cancel that part or your entire order. Due to increased transit times and customs clearance times we are also disabling all expedited shipping methods. We apologize for any inconvenience this may cause.
Ground Up, Inc.
International Shipping Has Been Updated For 2021!
You won’t find this service from anyone else in the industry!
New for 2020, is our updated international shipping user interface! As an international customer, you will now be able to get real-time rates, information about Duties and Taxes for your country, and more while on ss396.com and during checkout. In addition, we have now included items that can’t be sent internationally in the database so you can shop with confidence knowing what you see can be delivered to you. The best part of all? You will no longer have to wait for your order to be processed to find out an accurate shipping cost!
How To Use Our Brand New International Shipping UI?
How long do orders take to Ship?
International orders typically take 7-14 Business days to process before shipment.
Why can't I order sheet metal?
Due to the nature of sheet metal products we are unable to ship them internationally, including Canada & Mexico. This is because they are required to ship via truck freight which is not an option provided by our international shipping services.
Why does shipping seem so high?
Unfortunately, it’s not cheap to ship car parts internationally. This can be due to multiple reasons but the most common is due to the Duties and Taxes your country requires, which are applied at the time of checkout.
One of my items was canceled after purchase?
This can be for a few different reasons. The main reason this is done is that the lead time to ship a backorder/drop shipped product is too great and would hold up your entire order indefinitely. If this happens you will be notified by email immediately and refunded.
Is there a cheaper shipping service?
Unfortunately not. The shipping methods listed at checkout are the most competitive rates available for your country.
Why can't I order products like shocks, differential fluid, diff fluid additive, and spray paint?
Unfortunately, the above-mentioned products and products of similar nature are not permitted for transport via aircraft. You will either not be able to check out with the above-mentioned products and products of similar nature or those items will be canceled from your order and refunded.