Fast Shipping On In Stock Items
Ground Up Motors – SS396.com would like you to shop with confidence. We aim to ship most orders on the same day, provided that the items are in stock.
Orders are generally shipped in 1-2 business days after your order is placed and they normally take an additional 2-6 business days to arrive. Visit our estimated transit times page for more information.
Orders are Shipped Monday through Friday during normal business hours.
Available Shipping Methods
When will my product be shipped?
All orders are typically shipped on the same business day if ordered before 3 p.m. ET (except Friday & Saturday), or the next business day if ordered after 3 p.m. ET.
If you are concerned there may be an issue with the parts you are planning to order or have ordered please contact our Customer Service team or email email@example.com.
Please Note: Not all shipping methods are available in all areas. Truck freight items will be shipped using the carrier of our choice.
How long will it take to receive my product?
Most orders are delivered within 2-6 business days from the shipment date depending on your location. Special order, drop shipments, and out of stock items may take an additional 1-2 weeks to be delivered.
Direct Shipments or Drop Shipments?
While we strive to have products in stock and ready to ship there are instances where this is not possible. In these cases, we will have the product manufacturer or 3rd Party distributor ship the ordered products directly from them to you. This is referred to as a Drop Shipment.
Drop shipments typically take an additional 1-2 weeks to ship, but in some instances, this can be longer.
What Happens If I Refuse A Shipment?
Unauthorized refusal of orders will be subject to a 25% restocking fee. SS396.com will consider the entire order canceled and voided with no notification to the customer. The customer will be billed 25% plus all freight charges to and from the destination. Contact our customer service department for more information.
Ground Up Motors – SS396.com reserves the right to select the shipping method of our choice for any additional shipments outside the original shipment. This means Backordered products may arrive via a different carrier than those selected at checkout or over the phone.
In order to receive free shipping on your order, you must use one of our free shipping promotional codes before completing the checkout process. To find free shipping deals visit our Every Day Savings page.
Free shipping offers are good only to U.S addresses within the 48 contiguous states, which excludes Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands. Free shipping is always UPS Ground unless otherwise specified by a promotion. Free shipping offers do not apply to truck freight items, oversize items, or any item that is marked Not Eligible For Free Shipping with Coupon. SS396.com reserves the right to select the carrier of our choice for all free shipping promotions. Free shipping promotions only apply to products that are in stock at the time of ordering. Additional shipping charges may apply for items on back order at the time of purchase.
International Duties & Taxes
The recipient of international shipments may be subject to import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be paid by you the recipient; Ground Up, Inc. SS396.com has no control over these charges and can’t predict what they may be. Customs policies vary widely from city, province, and country; you should contact your local customs office for more information.
Please Note: When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Shipping Method Details
Ground Up Motors – ss396.com offers UPS Next Day Air delivery with the same qualifications as UPS 2nd Day Air delivery. The cost is approx. one to two times greater than UPS 2nd Day Air delivery. Pre-payment on a credit card is required before the order can be processed.
Simply call in your order before 3:00 p.m. EST, Monday through Thursday during regular business hours and your order will arrive the following working day (pending availability).
Please Note: Rates depend on the items being ordered, the weight, etc. Some products are charged at dimensional weight as opposed to actual weight. Contact our sales department for the most accurate shipping rates.
Ground Up Motors – ss396.com offers UPS 2nd Day Air delivery in the Continental United States, Hawaii, and Alaska. The cost of UPS 2nd Day Air delivery is more expensive than normal ground delivery. Ground Up Motors – ss396.com will ship UPS 2nd Day Air orders taken before 3:00 p.m. ET, Monday through Thursday the same day when the order is pre-paid on a credit card. There are no additional service fees for this method.
You will receive your order within 2 business days from the time the order is shipped (excluding Saturdays, Sundays, and holidays), pending stock availability. UPS 2nd Day Air shipping does not guarantee the products will arrive on-time. Ground Up Motors – ss396.com is not responsible for products that are lost or damaged due to carrier mishandling. See general information regarding returns associated with damaged or lost deliveries.
Please Note: Some products are charged at dimensional weight as opposed to actual weight. Contact the sales office for the most accurate shipping rates.
Ground Up Motors – ss396.com offers UPS 3-day Select Service in the Continental United States. The shipping cost of 3-day Select delivery is higher than normal ground delivery. Ground Up Motors – ss396.com will ship 3-day orders taken before 3:00 p.m. ET, Monday through Thursday the same day when the order is pre-paid on a credit card. There are no additional service fee for this method.
Your order will usually leave the Ground Up Motors – ss396.com warehouse within 1 business day pending stock availability. 3-Day Select shipping does not guarantee the products will arrive on-time. Ground Up Motors – ss396.com is not responsible for products that are lost or damaged due to carrier mishandling.
Please Note: Some products are charged at dimensional weight as opposed to actual weight. Contact our sales department for the most accurate shipping rates.
All Alaskan, Hawaiian and Puerto Rico orders are shipped via 2 day air delivery whenever possible. All orders must be pre-paid with credit card, money order, or check. No COD orders are accepted.
Please Note: Rates depend on the items being ordered. Contact our sales department for the most accurate rates.
Parcel post is the only means of shipping to an APO or FPO address. Due to size restrictions the maximum shipping box can be no larger than 72″ width and girth combined.
All military personnel must write or call to determine what size box will be used for the shipment. Once this is determined, Ground Up Motors – ss396.com will call or write to let you know if the order can be shipped by parcel post and the final amount required to ship your order.
All orders that exceed these limitations will be shipped in accordance with customer approval.