Shipping Information

SS396.com Shipping Information

Ground Up, Inc. SS396.com exclusively ships via UPS or USPS on all orders considered non-truck freight. All orders will be shipped out the same day if ordered before 3 pm ET Monday through Thursday, or the next business day if ordered after 5 pm ET.

If you are concerned there may be an issue with the parts you are planning to order please visit our shipping delay page or email info@ss396.com.​

Available Shipping Methods

“Effective March 26, 2020, and until further notice, we have suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.” Learn more on UPS.com.

Truck Freight

Ground Up, Inc. SS396.com uses multiple carriers for Truck Freight orders to ensure you are getting the best rate. Click here to learn more!

Shipping Cost

U.S Customers – To determine the exact shipping cost of your order please add the products to the shopping cart and proceed to checkout. You can also calculate shipping on the product page to see the shipping cost of individual items. You can find this directly beneath the add to cart button. 

International Customers – To ensure the most accurate shipping quote possible we ask that you begin by selecting your country’s flag on the navigation bar. To determine the exact shipping cost of your order please add the products to the shopping cart and proceed to checkout. Shipping rates will be displayed during checkout.

International shipments may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the country. Additional charges for customs clearance must be fulfilled by the recipient; Ground Up, Inc. SS396.com has no control over these charges, nor can Ground Up, Inc. SS396.com predict what they may be.

Please Note: Not all shipping methods are available in all areas. Truck freight items will be shipped using the carrier of our choice.

Standard Shipping & Handling Rates

Shipping charges are based on actual shipping rates from UPS & USPS. Ground Up, Inc. SS396.com never puts hidden shipping costs into the overall cost of items.

Oversized and Truck Freight Orders:

Shipping rates for online orders containing Oversized or Truck Freight items will be calculated once your order is received. A representative will contact you regarding shipping costs before your order is fully processed and shipped. Please note that a pending charge will be placed on your account for the total amount of goods, if you don’t agree with the shipping rate a full refund will be provided. 

Oversize and Overweight Parts

All items which are considered “OS” (oversize) are items that can be shipped via UPS ground, however at an oversize rate indicating a minimum fee of 30 lbs. or 70 lbs. depending on the item.

Boxes shipped that are 84″-108″ width and girth are considered single oversize items and are charged at a minimum rate of 30 lbs. per box.

Double oversize boxes are over 108″-130″ width and girth and are charged at a rate of 70 lbs.

Single or double oversize items which weigh more than the minimum weight will be charged in accordance with their actual weight. There may be products listed in this catalog which are oversized but are not indicated as such online or in our catalogs.

Ground Up, Inc. SS36.com reserves the right to charge an O/S fee on any order which contains a product that is oversized even though it may not be indicated online or in the catalog.

More Information On Truck Freight Orders

Shipping Method Details

Ground Up, Inc. SS396.com offers UPS Next Day Air delivery with the same qualifications as UPS 2nd Day Air delivery. The cost is approx. one to two times greater than UPS 2nd Day Air delivery. Pre-payment on a credit card is required before the order can be processed.

Simply call in your order before 3:00 p.m. EST, Monday through Thursday during regular business hours and your order will arrive the following working day (pending availability).

Please Note: Rates depend on the items being ordered, the weight, etc. Some products are charged at dimensional weight as opposed to actual weight. Contact our sales department for the most accurate shipping rates.

Ground Up, Inc. SS396.com offers UPS 2nd Day Air delivery in the Continental United States, Hawaii, and Alaska. The cost of UPS 2nd Day Air delivery is more expensive than normal ground delivery. Ground Up, Inc. SS396.com will ship UPS 2nd Day Air orders taken before 3:00 p.m. ET, Monday through Thursday the same day when the order is pre-paid on a credit card. There are no additional service fees for this method.

You will receive your order within 2 business days from the time the order is shipped (excluding Saturdays, Sundays, and holidays), pending stock availability.  UPS 2nd Day Air shipping does not guarantee the products will arrive on-time. Ground Up, Inc. SS396.com is not responsible for products that are lost or damaged due to carrier mishandling. See general information regarding returns associated with damaged or lost deliveries.

Please Note: Some products are charged at dimensional weight as opposed to actual weight. Contact the sales office for the most accurate shipping rates.

Ground Up, Inc. SS396.com offers UPS 3-day Select Service in the Continental United States. The shipping cost of 3-day Select delivery is higher than normal ground delivery. Ground Up, Inc. SS396.com will ship 3-day orders taken before 3:00 p.m. ET, Monday through Thursday the same day when the order is pre-paid on a credit card. There are no additional service fee for this method.

Your order will usually leave the Ground Up, Inc. warehouse within 1 business day pending stock availability. 3-Day Select shipping does not guarantee the products will arrive on-time. Ground Up, Inc SS396.com is not responsible for products that are lost or damaged due to carrier mishandling.

Please Note: Some products are charged at dimensional weight as opposed to actual weight. Contact our sales department for the most accurate shipping rates.

All Alaskan, Hawaiian and Puerto Rico orders are shipped via 2 day air delivery whenever possible. All orders must be pre-paid with credit card, money order, or check. No COD orders are accepted.

Please Note: Rates depend on the items being ordered. Contact our sales department for the most accurate rates.

Parcel post is the only means of shipping to an APO or FPO address. Due to size restrictions the maximum shipping box can be no larger than 72″ width and girth combined.

All military personnel must write or call to determine what size box will be used for the shipment. Once this is determined, Ground Up, Inc. SS396.com will call or write to let you know if the order can be shipped by parcel post and the final amount required to ship your order.

All orders that exceed these limitations will be shipped in accordance with customer approval.

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