While we know this is something our local and loyal customers don't want to hear, it is true. The good news is we are expanding, Ground Up, Inc has grown over the years and we need more capacity to accommodate our growth. The current showroom will be expanded to office space to make room for more staff to offer the best service for our customers.
While we are making these changes, there will not be a pick-up option. Once we are settled, we hope to offer “will call” pick-up outside of our warehouse. Stay tuned for updates.
Contact Us. We love hearing from you!
Questions, reviews, and suggestions are all valuable in helping us grow so we can better serve you going forward. You can contact us by filling out our online form below, via Live Chat, or by calling a knowledgeable customer service representative. We try our best to respond to all our customers as quickly as possible but in some cases, this can take longer than expected.
If you are contacting us to change or cancel an existing order please call our customer service department immediately. Email responses could take up to 48 hours.
Call Center Hours (EST)
Monday – Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 3:00 PM
Saturday: 9:00 AM – 1:00 PM
Tech Support Hours (EST)
Monday – Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 2:00 PM
Call Tech Support: (203)-235-1200
Live Chat With A Knowledgable Rep
If you need help or have any other questions concerning your orders, please email us or call: (866) 358-2277.
Para preguntas, comentarios o ayuda para hacer un pedido en español Envíanos un correo electrónico o llamar: (866) 358-2277
Ground Up, Inc. – SS396
91 Great Hill Road
Naugatuck, CT 06770 US