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Fast Shipping On In Stock Items
Ground Up Motors – SS396.com would like you to shop with confidence. We aim to ship most orders on the same day, provided that the items are in stock.
Orders are generally shipped in 1-2 business days after your order is placed and they normally take an additional 2-6 business days to arrive. Visit our estimated transit times page for more information.
Orders are Shipped Monday through Friday during normal business hours.
Available Shipping Methods
Next Day Air
2nd Day Air
3-Day
Ground
USPS Priority Mail
When will my product be shipped?
All orders are typically shipped on the same business day if ordered before 3 p.m. ET (except Friday & Saturday), or the next business day if ordered after 3 p.m. ET.
If you are concerned there may be an issue with the parts you are planning to order or have ordered, please contact our Customer Service team or email info@ss396.com.
Please Note: Not all shipping methods are available in all areas. Truck freight items will be shipped using the carrier of our choice.
How long will it take to receive my product?
Most orders are delivered within 2-6 business days from the date of shipment, depending on your location. Special orders, drop shipments, and out-of-stock items may take an additional 1-2 weeks to be delivered.
Direct Shipments or Drop Shipments?
While we aim to keep products in stock and ready to ship, some items may need to be sent directly from the manufacturer or a third-party distributor. This process, known as Drop Shipping, typically adds 1-2 weeks to shipping times, though delays may vary.
Products requiring Drop Shipment are indicated on the product page and in your cart.
A $10 fee may apply for Drop Ship order cancellations once submitted.
What Happens If I Refuse A Shipment?
Unauthorized refusal of orders will be subject to a 25% restocking fee. SS396.com will consider the entire order canceled and voided with no notification to the customer. The customer will be billed 25% plus all freight charges to and from the destination. Contact our customer service department for more information.
Additional Shipments
Ground Up Motors – SS396.com reserves the right to select the shipping method of our choice for any additional shipments outside the original shipment. This means Backordered products may arrive via a different carrier than those selected at checkout or over the phone.
Free Shipping
To receive free shipping on your order, you must use one of our free shipping promotional codes before completing the checkout process. To find free shipping deals, visit our Every Day Savings page.
Free shipping offers are good only to U.S addresses within the 48 contiguous states, which excludes Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands. Free shipping is always Ground Shipment Methods only unless otherwise specified by a promotion. Free shipping offers do not apply to truck freight items, oversized items, or any item that is marked Not Eligible For Free Shipping with Coupon. SS396.com reserves the right to select the carrier of our choice for all free shipping promotions. Free shipping promotions only apply to products that are in stock at the time of ordering. Additional shipping charges may apply for items on back order at the time of purchase.
International Duties & Taxes
The recipient of international shipments may be subject to import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be paid by you, the recipient. Ground Up, Motors. SS396.com has no control over these charges and can’t predict what they may be. Customs policies vary widely from city, province, and country; you should contact your local customs office for more information.
Please Note: When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Truck Freight
Ground Up Motors – ss396.com uses multiple carriers for Truck Freight orders to ensure you are getting the best rate. Click here to learn more!
Order Early For Peace Of Mind!
Did you know that experts are estimating this year to be the busiest year for online shopping? This means shipping companies may become overrun as we close in on the upcoming holidays. We strongly recommend ordering as early as possible for extra peace of mind that your package will arrive on time.
UPS Shipping Recommendations
Want it there for the holidays? Make sure you send it by these dates.
December 15 UPS® Ground
December 21 UPS 3 Day Select® - Not Guaranteed
December 22 UPS 2nd Day Air® - Not Guaranteed
December 23 UPS Next Day Air® - Not Guaranteed
A note from UPS:
"Effective March 26, 2020, and until further notice, we have suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020." Learn more on UPS.com.
FedEx Ground Estimated Shipping Times
The Service Maps and charts are a general representations of transit. For more accurate transit quotes visit Shipping Rates and Delivery Times on fedex.com
UPS Ground Estimated Shipping Times
Subject to the Tariff/Terms and Conditions of Service, UPS guarantees on-schedule delivery of packages, shipped via UPS's services, that are listed as guaranteed, or will refund your transportation charges. Guaranteed Service is not available in all areas and does not apply to shipments containing a package with an Additional Handling or Large Package surcharge. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS service Guarantee, see the UPS Rate and Service Guide. The most up-to-date transit time details will be available at ups.com/ctc at the time of shipping. Certain commodities and high value shipments may require additional transit time for customs clearance.
USPS Estimated Shipping Times
This map will provide you with expected 1, 2, or 3 day delivery areas for Priority Mail® shipments. Exceptions apply and delivery time is not guaranteed.
The following States and Provinces will be a minimum of 3-day transit time:
- Alaska
- Hawaii
- Puerto Rico
- US Virgin Islands
