All Company Policies

Ordering & Product Policies

Back Ordered Items

Ground Up Motors – SS396.com displays inventory availability for all products on SS396.com at the time an order is placed. Despite best efforts to maintain accurate inventory, certain items may become unavailable due to supplier constraints, manufacturing delays, or other factors beyond our control.

Order Fulfillment & Shipping Practices

When an order contains a combination of in-stock and back-ordered items, in-stock items will ship separately ahead of back-ordered items, unless the customer specifically requests that the order ship complete.

In the following situations, Ground Up Motors – SS396.com may hold an entire order or kit to ship complete without prior notice:

If a kit contains one or more back-ordered components, the full kit may be held until all components are available to ensure complete and accurate delivery.
If a back-ordered item is expected to arrive within seven (7) business days, the entire order may be held so it can ship complete.

Back-ordered items are generally shipped automatically upon arrival at our warehouse unless otherwise requested by the customer. Advance shipment notification may not be provided prior to fulfillment.

If a back-ordered item remains unavailable for more than ninety (90) days, Ground Up Motors – SS396.com will make a reasonable effort to contact the customer to confirm next steps prior to shipment.

Back Order Cancellations

Customers who wish to cancel a back-ordered item must notify Ground Up Motors – SS396.com prior to shipment. Once a back-ordered item has shipped, standard return policies apply, including applicable return shipping costs and restocking fees.

Pricing on Back-Ordered Items

Pricing on back-ordered items is subject to change due to factors beyond our control, including but not limited to labor costs, manufacturing changes, material availability, freight costs, tariffs, or other unforeseen circumstances.

To provide reasonable price protection, the original purchase price is guaranteed for sixty (60) days from the order date. After sixty (60) days, the item may be subject to a price adjustment.

If a price increase is required after the 60-day price protection period:

Ground Up Motors – SS396.com will not ship the item without the customer’s approval of the adjusted price.
We will make reasonable efforts to contact the customer regarding the price change.
If we are unable to obtain customer approval within five (5) business days, Ground Up Motors – SS396.com may elect to cancel the back-ordered item and issue a refund to the original payment method.

Discounting

Ground Up Motors – SS396.com offers various promotions, discounts, and special pricing opportunities from time to time. Not all products are eligible for discounting or free shipping.

Discounts and free shipping offers do not apply to any item marked as “Part eligible for discounting: NO” or “Part eligible for free shipping: NO.” These eligibility restrictions apply regardless of the promotion being advertised.

Eligible discounts and promotions may be applied to both in-stock and out-of-stock items, unless explicitly stated otherwise within the terms of a specific promotion.

Ground Up Motors – SS396.com reserves the right to exclude any product from discounting or free shipping at any time, even if the item is not specifically marked as excluded in print catalogs, online listings, advertisements, or promotional materials.

Unless explicitly stated otherwise:

Only one discount or promotional offer may be applied per order
Discounts, including team discounts, promotional codes, special pricing, and free shipping offers, may not be combined

All discounts and promotional offers:

Are only valid during the stated promotional period
Must be applied at the time the order is placed
Cannot be applied retroactively to orders placed before or after the promotion period
Cannot be added to an order once the promotion has expired, even if the promotion was active at the time the item was viewed, added to a cart, or previously discussed

Discounts and promotions have no cash value, are not redeemable for cash or credit, and are non-transferable.

All discounts, free shipping offers, and promotional terms are subject to change, modification, or cancellation at any time without notice.

Product Availability & Pricing

The availability of all products listed on SS396.com and in Ground Up Motors – SS396.com print catalogs is subject to change at any time without prior notice. Ground Up Motors – SS396.com reserves the right to discontinue, limit quantities of, or modify products, services, accessories, or product offerings at any time.

Ground Up Motors – SS396.com also reserves the right to substitute comparable products of similar form, fit, and function, including products from different manufacturers or brands, when necessary due to availability constraints, manufacturing changes, or supplier discontinuations.

While Ground Up Motors – SS396.com makes reasonable efforts to maintain accurate and current pricing, pricing errors, omissions, or discrepancies may occur. All prices are subject to change without notice due to factors including, but not limited to, increased manufacturing costs, material availability, freight costs, tariffs, labor costs, or supplier price adjustments.

In the event of a pricing error or discrepancy, Ground Up Motors – SS396.com reserves the right to correct the price and cancel or adjust the order prior to shipment. If a pricing correction materially impacts an order, the customer will be notified and provided the option to accept the corrected price or cancel the affected item(s).

For the most current product availability and pricing information, customers are encouraged to visit SS396.com, which is updated regularly, or contact a Ground Up Motors – SS396.com Customer Service representative by phone or email.

Kit Products

Ground Up Motors – SS396.com offers bundled kit products through SS396.com and our Parts and Accessories catalogs. These kits are designed to provide added value and convenience by grouping commonly purchased components together. Most kits are exclusive to Ground Up Motors – SS396.com and are not eligible for additional discounting or price matching against competitor kits or individually priced components.

Kit pricing reflects bundled value and may not be broken down, itemized, or adjusted based on individual component pricing, availability, or competitor offerings.

Kit Availability & Fulfillment

Kit availability is dependent on the availability of each individual component included in the kit. One or more components may be unavailable or placed on back order at the time an order is placed or during order processing.

In accordance with the Back Orders policy, Ground Up Motors – SS396.com may, at its discretion, fulfill kit orders in one of the following ways without prior notice:

Partial Shipment: In-stock components may ship immediately, with unavailable components placed on back order and shipped separately when available.
Complete Shipment: The entire kit may be held and shipped complete once all components are available.

If a customer wishes to request that a kit ship complete, this must be clearly communicated at the time the order is placed, either verbally when ordering by phone or noted during online checkout. While customer requests will be considered, Ground Up Motors – SS396.com retains final discretion regarding fulfillment method.

Shipping & Fees

If Ground Up Motors – SS396.com elects to ship a kit in multiple shipments due to component availability, any additional shipping or freight charges associated with those shipments will be covered by Ground Up Motors – SS396.com.

If a customer requests or elects to have a kit ship in multiple or partial shipments, any additional shipping or freight charges incurred as a result of that request are the responsibility of the customer and are non-refundable.

All back-ordered kit components are subject to the terms outlined in the Back Orders policy, including shipment timing, pricing protections, and cancellation procedures.

Special Order, Colored, & Non-Returnable Product

Special Order, Colored, & Non-Returnable Products

Due to the nature of restoration parts and the use of multiple manufacturers, color variations may occur among products supplied by Ground Up Motors – SS396.com. Slight color differences—particularly among interior components—are common and are not considered defects.

Color Variations & Display Accuracy

Colors displayed on SS396.com, in print catalogs, or on computer monitors may vary from the actual product due to differences in screen settings, lighting, materials, manufacturing processes, and production runs. As a result:

Color variation alone does not qualify a product as defective
Returns will not be accepted solely due to color mismatch, shade variation, or customer preference

If precise color matching is critical, Ground Up Motors – SS396.com recommends ordering black or neutral-colored components and finishing them using interior paint or dyes to achieve the desired match. Alternatively, some suppliers offer free color samples to confirm coloring before ordering, please contact our support team for more information.

Non-Returnable Products

Certain products sold by Ground Up Motors – SS396.com are designated as non-returnable due to their nature, handling requirements, or manufacturer restrictions. These include, but are not limited to:

Colored interior products
Special-order, built-to-order, or made-to-spec products
Custom-manufactured or date-coded items (including, but not limited to, glass and gauge clusters)
Glass products of any type, whether date-coded or non-date-coded
Tires
Specialty items shipped directly from manufacturers or third-party suppliers
Items requiring special packaging, handling, or freight services

Products identified as non-returnable will be noted online and/or in our catalogs when applicable. However, the absence of a non-returnable designation does not guarantee return eligibility.

Ground Up Motors – SS396.com reserves the right to designate additional products as non-returnable when reasonable due to product type, manufacturer policy, condition sensitivity, or logistical constraints.

Customers who are unsure whether a product is returnable must contact Ground Up Motors – SS396.com prior to placing an order for clarification.

Returns & Cancellations

Non-returnable products may not be returned once an order has been processed, shipped, or entered production, including for reasons of color variation, shade mismatch, customer preference, or ordering error.

In limited cases where cancellation is requested before an item has entered production, shipped, or been allocated, Ground Up Motors – SS396.com may, at its sole discretion, approve the cancellation. Approved cancellations may be subject to a minimum 25% restocking or processing fee, depending on manufacturer policies and costs incurred.

International Orders

Ground Up Motors – SS396.com offers international shipping for eligible products using approved international shipping methods. To ensure accurate calculation of duties, taxes, and shipping costs, international orders are processed through Zonos, our international checkout provider.

Customers shipping to an eligible international address will be automatically redirected to the Zonos international checkout during the shipping stage of checkout. All international orders must be placed and completed online through this process.

Product Eligibility & Shipping Method

Not all products are eligible for international shipment. Certain items cannot be shipped internationally due to size, weight, carrier limitations, export restrictions, freight requirements, manufacturer limitations, or destination-country regulations, including items requiring LTL or freight shipment.

Ground Up Motors – SS396.com reserves the right, at its sole discretion, to designate any product as ineligible for international shipment at any time, even if that product was previously available for international delivery. Such determinations may be made due to changes in carrier availability, regulatory requirements, supplier restrictions, cost considerations, or logistical constraints.

International orders are shipped complete only. If an order contains one or more items that prevent international shipment, Ground Up Motors – SS396.com will notify the customer and provide available options for proceeding prior to shipment.

Duties, Taxes & Fees

All applicable duties, taxes, brokerage fees, and import charges are calculated and presented during the Zonos checkout process when available. These charges are the sole responsibility of the customer, regardless of whether they are prepaid, estimated, or collected at delivery.

Ground Up Motors – SS396.com is not responsible for delays, refusals, holds, additional charges, or failed deliveries resulting from customs clearance, inspections, or import regulations imposed by the destination country.

Freight Forwarder Orders

Customers may choose to arrange international shipment using a freight forwarder of their choice. Customers must clearly notify Ground Up Motors – SS396.com that an order is shipping to a freight forwarder at the time the order is placed, either verbally when ordering by phone or by noting this during online checkout.

If Ground Up Motors – SS396.com is not notified that an order is shipping to a freight forwarder, the order will be processed and fulfilled as a standard domestic shipment, and all standard domestic shipping, delivery, and claims policies will apply.

When an order is identified as shipping to a freight forwarder:

Ground Up Motors – SS396.com will ship the order domestically to the freight forwarder’s designated U.S. address.
Shipping charges quoted by Ground Up Motors – SS396.com apply only to delivery to the freight forwarder.
Ground Up Motors – SS396.com will communicate exclusively with the customer, not the freight forwarder.
Once delivery is confirmed to the freight forwarder, Ground Up Motors – SS396.com’s responsibility for the order ends, subject to the inspection and reporting window outlined below.
The freight forwarder and/or customer has three (3) business days from confirmed delivery to inspect the shipment and report any damaged, missing, or incorrect items to Ground Up Motors – SS396.com.
Any loss, damage, or shortage not reported within this three (3) business day window, or occurring after this inspection period, is the sole responsibility of the freight forwarder.
Ground Up Motors – SS396.com will not be liable for replacing, returning, refunding, or resending any items reported as missing or damaged after the inspection period has elapsed.

All international documentation, customs filings, export paperwork, and compliance requirements are the responsibility of the customer and/or the freight forwarder.

Shipping Policies

Oversize Items

Certain products sold by Ground Up Motors – SS396.com may require oversize, special handling, or non-standard packaging due to their size, weight, shape, or carrier requirements. While most shipping charges are calculated automatically at checkout, additional oversize or handling charges may be required after an order is placed based on final packaging, carrier reclassification, or updated carrier billing rules.

Ground Up Motors – SS396.com reserves the right to assess additional oversize or handling charges on any item when necessary, even if those charges were not reflected at checkout.

If an additional shipping or handling charge is required:

The order will be placed on hold pending customer approval of the adjusted charge.
Ground Up Motors – SS396.com will make reasonable efforts to contact the customer to obtain approval prior to shipment.
The item will not ship without customer approval of the adjusted charge.
If Ground Up Motors – SS396.com is unable to obtain customer approval within a reasonable timeframe, the order or affected item may be cancelled without further notice, and any payments made will be refunded to the original payment method.

Expedited Shipping

Ground Up Motors – SS396.com offers expedited shipping options for customers who require faster delivery. Expedited shipping applies to estimated transit time only and does not guarantee same-day processing or shipment.

Order Cutoff Times

To be considered for expedited processing, orders must be placed and payment approved by the following cutoff times (Eastern Time):

Monday–Thursday: by 2:00 PM
Friday: by 12:00 PM

Orders placed after these cutoff times, on weekends, or on recognized holidays will be processed on the next business day. Weekends and holidays are not considered shipping or transit days.

Eligibility & Limitations

Expedited shipping availability is subject to:

Product availability at the time of order
Oversize, special handling, or freight requirements
Order complexity, including kits or back-ordered items
Carrier service availability and destination limitations

Certain products may not be eligible for expedited shipping.

Service Level & Carrier Selection

Shipping methods and carriers are selected based on the estimated delivery timeframe provided at checkout, not solely on the name or class of service. In some cases, a standard or ground shipping service may deliver an order faster than an air or expedited service based on destination, carrier routing, or transit schedules.

Ground Up Motors – SS396.com reserves the right to ship orders using the carrier and service level that meets or exceeds the estimated delivery timeline shown at checkout, even if that service differs from the selected shipping method.

No refund or credit will be issued when an order is delivered within the estimated delivery timeframe provided at checkout, regardless of the carrier or service level used.

Rates & Approval

Expedited shipping rates may vary based on order contents, destination, size, and weight. Ground Up Motors – SS396.com strongly recommends contacting the Sales Department prior to placing an order to confirm expedited shipping eligibility and obtain accurate pricing.

If expedited shipping is selected and an additional charge is required due to carrier reclassification or handling requirements, the order may be placed on hold pending customer approval. The order will not ship until approval is received.

Carrier Responsibility

Once an expedited shipment has been tendered to the carrier, delivery timelines are the responsibility of the carrier. Ground Up Motors – SS396.com is not responsible for delays caused by weather, carrier service disruptions, customs holds, or other factors beyond our control.

Expedited shipping charges are non-refundable once the order has shipped, regardless of carrier delays or delivery performance.

APO/FPO Shipping

Ground Up Motors – SS396.com is proud to support active and retired military personnel and offers shipping to APO and FPO addresses where eligible.

Shipping Method & Eligibility

For APO and FPO addresses, USPS is the only available shipping method. Not all products are eligible for APO/FPO shipment due to size, weight, packaging, or USPS restrictions. Items requiring oversize handling, freight shipment, or special packaging may not be eligible.

Customers shipping to an APO or FPO address are strongly encouraged to contact Ground Up Motors – SS396.com prior to placing an order to verify product eligibility and ensure the order meets USPS size and weight limitations.

Transit Times & Limitations

APO/FPO delivery timelines are determined by USPS and military postal services and may be subject to delays due to customs processing, military handling, destination location, or operational conditions. Estimated delivery times are not guaranteed, and expedited shipping services are not available for APO/FPO shipments.

Ground Up Motors – SS396.com is not responsible for delays once the shipment has been tendered to USPS.

Returns & Refunds

Orders shipped to APO/FPO addresses are subject to standard return policies; however, shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless otherwise stated.

Military Discounts

Ground Up Motors – SS396.com is honored to offer military discounts to eligible active-duty and retired military personnel. Customers are encouraged to contact our Customer Service team by phone or email prior to placing an order for discount eligibility verification and additional assistance.

Truck Freight Shipping

Freight Rates & Checkout Pricing

Ground Up Motors – SS396.com utilizes a flat-rate freight shipping program based on destination state and delivery address type (e.g., residential, commercial, limited access). Applicable freight charges are calculated and displayed at checkout for eligible orders.

All truck freight orders are subject to review to ensure accurate address classification, shipment configuration, and carrier compliance.

Ground Up Motors – SS396.com reserves the right to adjust freight charges after checkout if:

The delivery address or access type was entered incorrectly
Shipment details materially change carrier requirements
Additional services or accessorial charges are required

Freight Order Fulfillment & Split Shipments

Truck freight orders are intended to ship complete, meaning all freight-eligible items will ship together in a single freight shipment.

If a customer requests that freight items ship separately or ahead of other freight items:

Additional freight charges equal to the original freight charge shown at checkout will apply for each additional freight shipment.
These additional charges must be approved prior to shipment.

Ground Up Motors – SS396.com may, at its discretion, ship non-freight items separately using standard shipping methods when appropriate.

Order Processing

Orders requiring truck freight are not considered finalized or reserved until payment has been successfully completed and all required freight details have been confirmed. Product availability is not guaranteed until the order has entered fulfillment.

Supplier-Direct Freight Shipments

Some freight items may be shipped directly from our suppliers or manufacturing partners rather than from a Ground Up Motors – SS396.com warehouse. In such cases:

Additional freight charges may apply, even if a freight charge was displayed at checkout
Charges may vary based on supplier location, carrier availability, or accessorial requirements
Any additional freight charges will be communicated and require customer approval prior to shipment

Orders requiring supplier-direct freight shipment will remain on hold until approval is received.

Delivery Information & Customer Responsibility

Customers are responsible for providing accurate and complete delivery information, including:

Correct delivery address
Residential vs. commercial designation
Access limitations (liftgate, limited access, appointment requirements, etc.)

Any additional fees, reclassification charges, accessorial fees, storage fees, or redelivery costs incurred as a result of incorrect, incomplete, or misleading delivery information are the sole responsibility of the customer and may be applied without prior notice.

3-Day Policy

All customers are responsible for inspecting their shipment immediately upon delivery. Ground Up Motors – SS396.com can only honor claims for damaged, missing, or incorrect items that are reported within three (3) business days of the delivery date.

Claims reported after the three (3) business day inspection window may not be eligible for replacement, refund, or credit.

Standard Ground Shipments

For standard ground shipments, customers must:

Inspect all packages and contents promptly upon delivery
Report any damage, shortages, or incorrect items to Ground Up Motors – SS396.com within three (3) business days of delivery

Failure to report issues within this timeframe may result in denial of the claim.

Truck Freight Shipments

Truck freight shipments require additional inspection responsibilities:

Freight shipments must be inspected at the time of delivery, while the driver is present
Customers must not allow the driver to leave before inspecting the shipment
Any visible damage, shortage, or packaging issues must be clearly noted on the Bill of Lading (BOL) before signing
If significant damage is present, the shipment should be refused and Ground Up Motors – SS396.com notified immediately

Failure to note damage on the Bill of Lading or refusal to inspect at delivery may result in denial of the claim.

All freight-related claims must still be reported to Ground Up Motors – SS396.com within three (3) business days of delivery.

General Claim Limitations

Concealed damage discovered after delivery must still be reported within the three (3) business day inspection window
Claims are subject to carrier review and approval
Ground Up Motors – SS396.com reserves the right to request photos, documentation, or carrier inspection reports
Replacement, refund, or credit decisions are made at the sole discretion of Ground Up Motors – SS396.com once carrier liability is determined

Ground Up Motors – SS396.com is not responsible for damage, loss, or shortages reported outside the inspection window or for issues resulting from improper handling after delivery.

Product Damages & Shortages

Ground Up Motors – SS396.com makes every effort to ensure orders are fulfilled accurately and arrive in good condition. However, issues may occasionally occur during fulfillment, shipping, or manufacturing. Customers are responsible for inspecting all shipments promptly upon delivery.

Any claims for damaged, missing, or incorrectly shipped items must be reported within three (3) business days of delivery by contacting Ground Up Motors – SS396.com by phone or email.

Claims reported outside of this inspection window may be denied or limited based on carrier rules and manufacturer policies.

Carrier Damage at Delivery

If damage is visible at the time of delivery:

Customers are strongly advised to refuse the shipment and note the reason as carrier damage
For truck freight shipments, damage must be noted on the Bill of Lading (BOL) before signing
Ground Up Motors – SS396.com must be notified immediately so corrective action can be taken

Failure to note visible damage at delivery or refusal to inspect freight shipments may result in denial of the claim.

Claim Review & Documentation

To process a damage or shortage claim, Ground Up Motors – SS396.com may require supporting documentation, including but not limited to:

Photographs of damaged items and packaging
Shipping labels and tracking numbers
Delivery receipts or Bills of Lading

Claims are subject to carrier review and approval. Ground Up Motors – SS396.com reserves the right to determine the appropriate resolution once liability is established.

Returns, Replacements & Compensation

When a claim is approved:

Ground Up Motors – SS396.com may, at its discretion, provide a prepaid return shipping label for damaged or incorrectly shipped items
Resolution may include a replacement, refund, or store credit, as determined by Ground Up Motors – SS396.com

Prepaid return labels, replacements, or full compensation are not guaranteed and may not be available for claims reported after the three (3) business day inspection window.

Limitations

Ground Up Motors – SS396.com is not responsible for:

Damage, shortages, or incorrect items reported outside the inspection window
Issues caused by improper handling after delivery
Carrier delays, storage damage, or third-party handling after delivery

Shipment Refusals

If a shipment is refused at delivery, Ground Up Motors – SS396.com will treat the refusal as a return.

Unless the refusal is due to documented carrier damage (see Product Damages & Shortages and 3-Day Inspection & Claims Policy), the following will apply:

A 25% restocking fee will be assessed
All return shipping charges, including freight return costs and any carrier accessorial fees, are the responsibility of the customer
Original outbound shipping charges are non-refundable

Valid Damage-Related Refusals

Refusals due to carrier damage are only considered valid when:

Damage is clearly visible at the time of delivery
Damage is noted on the delivery receipt or Bill of Lading (BOL) before signing
Ground Up Motors – SS396.com is notified immediately

Failure to properly document damage at delivery may result in the refusal being treated as a standard refusal and subject to restocking and return shipping charges.

Additional Limitations

Refused shipments returned due to incorrect address information, delivery access issues, failure to accept delivery, or scheduling conflicts are not considered damage-related refusals
Freight shipments refused without valid, documented damage may also incur additional carrier fees, including redelivery, storage, or detention charges, which will be billed to the customer

Lost or Stolen Packages

Once an order has been shipped and marked as delivered by the carrier, Ground Up Motors – SS396.com is not responsible for lost, stolen, or missing packages.

Customers are responsible for providing a secure delivery location and for monitoring tracking information to ensure timely receipt of their shipment.

Carrier Responsibility & Claims

All delivery confirmations are based on carrier tracking data. Any claims related to loss, theft, or misdelivery after a package has been marked as delivered must be reported directly to the shipping carrier.

Ground Up Motors – SS396.com is not liable for replacement, refund, or credit for orders marked as delivered by the carrier.

Upon request, Ground Up Motors – SS396.com may assist by providing order documentation or shipment details needed to support a carrier claim. However, the outcome of any carrier investigation or claim is not guaranteed and remains the responsibility of the customer.

Additional Limitations

Orders delivered to freight forwarders, commercial addresses, or third-party locations are subject to the same carrier-delivered determination
Packages delivered without a signature are considered successfully delivered if confirmed by carrier tracking
Claims related to theft, porch piracy, or post-delivery loss are not the responsibility of Ground Up Motors – SS396.com

Returns & Exchanges

“We stand behind our product as the highest quality available on the market. If you are not satisfied with your purchase, you can return it for a full refund or store credit.”

Returns & Exchanges Policy

Ground Up Motors – SS396.com accepts returns on eligible products subject to the conditions outlined below. All return requests must comply with this policy to be approved.

Return Authorization (RMA Required)

All returns must have a valid Return Merchandise Authorization (RMA) issued by Ground Up Motors – SS396.com before any product is sent back.

Customers must contact the Ground Up Motors – SS396.com Customer Support team by phone or email to request an RMA. Returns sent without an RMA may not be accepted.

Returns received without an RMA may be:

Refused upon delivery, or Returned to the customer at the customer’s expense
Subject to a minimum 25% restocking fee, regardless of the time elapsed since delivery

Return Eligibility & Timeframes

Eligible products may be returned within thirty (30) days of delivery for a refund or exchange, provided the product:

Is in new, unused, and resalable condition
Is returned in its original packaging
Has not been installed, modified, altered, painted, damaged, or disassembled

Returns initiated after 30 days and up to 90 days from delivery are accepted.
All approved returns after 30 days are subject to a 25% restocking fee.

Returns after 90 days from delivery may be accepted at the sole discretion of Ground Up Motors – SS396.com and are limited to store credit only subject to a 25% restocking fee.

Non-Returnable & Ineligible Items

The following items are not eligible for return, except in cases of confirmed fulfillment error or carrier damage reported in accordance with the 3-Day Inspection & Claims Policy:

Items that have been installed, test-fitted, modified, altered, painted, or damaged
Products deemed non-resalable by Ground Up Motors – SS396.com
Special-order, built-to-order, custom, colored, or non-returnable items (see applicable policy)
Glass, tires, and specialty items shipped directly from manufacturers
Chemical products, including but not limited to cleaners, waxes, polishes, paints, dyes, and coatings

Any ineligible item returned to Ground Up Motors – SS396.com will be rejected and either:

Returned to the customer at the customer’s expense, or
Field destroyed if return shipping is declined

Return Shipping & Fees

Customers are responsible for all return shipping costs, unless otherwise authorized by Ground Up Motors – SS396.com
Original outbound shipping charges are non-refundable
Freight return shipping and accessorial charges are the responsibility of the customer
Ground Up Motors – SS396.com reserves the right to deduct return shipping and restocking fees from any refund or credit issued

Refunds, Credits & Exchanges

Approved refunds are issued to the original payment method, unless otherwise determined by Ground Up Motors – SS396.com
Store credits are non-transferable and have no cash value
Exchanges are subject to product availability
Refunds or credits are not issued until returned items are received and inspected

Installation, Labor & Chemical Product Disclaimer

Ground Up Motors – SS396.com strongly recommends professional installation for all products sold.

Ground Up Motors – SS396.com is not responsible or liable for any labor costs, including installation, removal, modification, repair, or repainting, regardless of the reason for return or exchange.

Ground Up Motors – SS396.com is also not responsible for damage, discoloration, or adverse results caused by the use of chemical products, including cleaners, waxes, polishes, paints, dyes, or similar materials.

Policy Enforcement

Ground Up Motors – SS396.com reserves the right to refuse any return that does not meet the conditions outlined in this policy. All return approvals and resolutions are made at the sole discretion of Ground Up Motors – SS396.com.

Product Warranties

Ground Up Motors – SS396.com sells products manufactured by a variety of third-party vendors, as well as products manufactured and branded under the Ground Up Motors name. Warranty coverage varies depending on the product manufacturer and brand.

Third-Party Manufacturer & Vendor Warranties

For products not manufactured or branded by Ground Up Motors, warranty coverage is provided solely by the original manufacturer or vendor, subject to their terms, conditions, limitations, and approval process.

Ground Up Motors – SS396.com acts only as a reseller for these products and does not independently warrant third-party manufactured items.

Key points regarding third-party warranties:

Warranty terms, duration, and coverage are determined by the manufacturer or vendor
Ground Up Motors – SS396.com does not control warranty approval decisions
Replacement, repair, or credit is subject to manufacturer evaluation and authorization
Manufacturer warranties may require inspection, documentation, or direct return to the manufacturer

Ground Up Motors – SS396.com may assist customers with facilitating communication or documentation required for a manufacturer warranty claim; however, final determination and resolution remain the responsibility of the manufacturer.

Ground Up Motors House-Brand Warranty

Products manufactured and sold under the Ground Up Motors brand are covered by the following limited warranty, applicable to the original retail purchaser only:

Standard Products: Limited warranty for one (1) year from the date of shipment
Electrical Components / Products: Limited warranty for thirty (30) days from the date of shipment

This warranty covers defects in materials and workmanship only, under normal use and proper installation.

Warranty Limitations (All Products)

Regardless of manufacturer or brand, warranties do not cover:

Labor costs, including installation, removal, diagnostics, or reinstallation
Shipping or transportation costs, unless explicitly authorized
Improper installation, misuse, abuse, modification, or alteration
Damage caused by accidents, corrosion, chemicals, weather exposure, or normal wear
Vehicle downtime, loss of use, or incidental or consequential damages

To the fullest extent permitted by law, no implied warranties (including merchantability or fitness for a particular purpose) are provided beyond those expressly stated by the manufacturer.

Payment Policies

Credit Card Processing

As with many online merchants, Ground Up Motors – SS396.com authorizes and processes payment for the full order amount—including product total, applicable taxes, and shipping charges—at the time an order is placed.

Payment Authorization & Capture

Your payment method will be authorized and charged at checkout
The charge will typically post to your account immediately or within your card issuer’s normal processing timeframe
Orders shipping in multiple packages or shipments are charged once, in full, at the time of purchase

This payment process allows Ground Up Motors – SS396.com to secure inventory, begin order processing, and avoid fulfillment delays.

Cancellations & Refunds

Any item(s) canceled prior to shipment will be refunded to the original payment method
Refunds are processed in accordance with our Returns & Exchanges Policy
Refund timing is subject to payment processor and issuing bank policies and may take several business days to appear on your account

Additional Notes

Shipping charges, taxes, and applicable fees are non-refundable once an order has shipped, unless otherwise required by law or expressly authorized by Ground Up Motors – SS396.com
Payment authorization does not guarantee immediate shipment and does not override product availability, backorder status, or shipping method limitations

Digital Gift Cards & Store Credit

Ground Up Motors – SS396.com Gift Cards are digital-only and are delivered via email to the recipient designated at the time of purchase.

Redemption & Use

Gift Cards have no cash value and cannot be redeemed for cash
Gift Cards must be redeemed online at SS396.com for store credit
To redeem a Gift Card, customers must have an SS396.com account
Once redeemed, the value is converted into Store Credit and applied to the customer’s account

Expiration

Gift Cards must be redeemed within five (5) years from the date of purchase
Gift Cards not redeemed within this five-year period will expire and are no longer valid
Once a Gift Card has been redeemed and converted into Store Credit, the Store Credit does not expire

Store Credit Terms

Store Credit may be applied to eligible purchases on SS396.com
Store Credit is non-transferable
Store Credit cannot be redeemed for cash
Store Credit may be applied across multiple orders until the balance is fully used

Restrictions & Limitations

Gift Cards and Store Credit cannot be used to purchase additional Gift Cards
Gift Cards and Store Credit cannot be applied retroactively to prior orders
Gift Cards and Store Credit cannot be combined with certain discounts or promotions, where prohibited
Lost, stolen, or deleted Gift Cards are not replaceable once redeemed
Unauthorized use of Gift Cards or Store Credit is not the responsibility of Ground Up Motors – SS396.com

Returns & Cancellations

Gift Card purchases are non-refundable
If an order placed using Store Credit is returned in accordance with the Returns & Exchanges Policy, any approved refund will be issued back to Store Credit

Policy Enforcement

Ground Up Motors – SS396.com reserves the right to suspend or cancel Gift Cards or Store Credit balances if fraud, abuse, or policy violations are suspected.

Cancellation & Modification Fees

Ground Up Motors – SS396.com understands that circumstances may change after an order is placed. Customers may request to cancel or modify an order at any time prior to the order entering fulfillment.

An order is considered to have entered fulfillment once processing has begun at a Ground Up Motors – SS396.com facility or at a supplier or manufacturer’s facility, including but not limited to picking, packing, allocation, drop-shipping, or production preparation.

Before Fulfillment

Orders canceled or modified before entering fulfillment may be adjusted or canceled without penalty
Not all modification requests can be guaranteed due to system, inventory, or timing constraints

After Fulfillment Has Begun

Once an order has entered fulfillment, cancellation or modification requests:

May not be possible, or
May be subject to additional fees, including but not limited to:
- Restocking or processing fees
- Supplier or manufacturer cancellation charges
- Shipping, freight, or carrier interception fees

Any applicable fees will be communicated to the customer when possible prior to processing the request. Approval of the cancellation or modification constitutes acceptance of any associated fees.

Special Orders & Non-Cancelable Items

Orders containing special-order, built-to-order, custom, or non-returnable items may not be eligible for cancellation or modification once placed, regardless of fulfillment status.

Additional Notes

Orders that have already shipped cannot be canceled and are subject to the Returns & Exchanges Policy
Cancellation or modification requests do not guarantee inventory will be released or pricing will be preserved
Ground Up Motors – SS396.com reserves the right to refuse cancellation or modification requests once fulfillment has begun

Sales Tax

Ground Up Motors – SS396.com collects applicable sales tax on orders shipped to states where we are required to do so under current tax laws and economic nexus rules.

Sales tax is calculated based on the shipping destination, applicable state and local tax rates, and the taxability of products and services as determined by state and local regulations.

Rates & Calculation

Sales tax rates vary by state, county, city, and ZIP code
Applicable tax rates are calculated at checkout
Rates are subject to change without notice in accordance with state and local tax law updates

Where required by law, sales tax may apply to:

Products
Shipping charges
Handling or service fees

Compliance & Accuracy

Ground Up Motors – SS396.com utilizes tax calculation systems to help ensure compliance with current sales tax laws. However, taxability rules vary by jurisdiction, and tax calculations are subject to applicable regulations at the time of purchase.

Tax-Exempt Purchases

Customers claiming tax-exempt status must provide valid and current exemption documentation prior to placing an order. Tax exemption approvals are not retroactive, and sales tax will not be refunded for orders placed without approved exemption status on file.

Price Match Guarantee

SS396.com offers a Price Match Guarantee on eligible products to ensure competitive pricing within the restoration parts industry, subject to the terms and conditions outlined below.

How the Price Match Process Works

Price match requests must follow this process:

The customer places an order at the current listed price on SS396.com
The customer submits a price match request by contacting the Sales Department at 203-235-1200
Ground Up Motors – SS396.com reviews the request for eligibility and verification
If approved, the price difference is issued as Store Credit to the customer’s SS396.com account

Price match adjustments are not applied at checkout and are not issued as cash or refunds to the original payment method.

Eligibility Requirements

To be considered for price matching, all of the following must be true:

The product must be the same exact brand, manufacturer, part number, and model
The competitor must be a retail competitor within the restoration parts industry
The competitor’s item must be in stock and available to ship at the time of review
The lower price must be a publicly advertised price visible on the competitor’s product page

Ground Up Motors – SS396.com does not price match:

Amazon, eBay, marketplaces, auction sites, or third-party sellers
Clearance, closeout, liquidation, or inventory-reduction pricing
Promotional, coupon-based, membership-based, or bundled pricing
Pricing shown only during checkout or after login

SS396.com may price match items that are currently out of stock on SS396.com, provided all other eligibility requirements are met.

Eligible Products

Most products sold on SS396.com are eligible for price matching except:

Exclusive SS396.com / Ground Up Motors kits
Custom, special-order, or non-returnable items
Products sold as part of bundled or multi-item packages

All price match requests are subject to review and approval.

Shipping, Promotions & Discounts

Price matching applies to product price only
Competitor shipping costs, handling fees, or taxes are not included
Price matching supersedes all other discounts, promotions, sale pricing, or coupon offers
Price matches cannot be combined with any other promotional offers

Timing & Limitations

Price match requests must be submitted within a reasonable time after order placement, as determined by Ground Up Motors – SS396.com
Price matching applies only at the time of ordering and is not retroactive to previously completed orders
Ground Up Motors – SS396.com reserves the right to approve, deny, modify, or revoke the Price Match Guarantee at any time without notice

Final Authority

All price match requests are reviewed on a case-by-case basis, and final approval is at the sole discretion of Ground Up Motors – SS396.com.

Privacy Policies

Collections and Use

Information We Collect

Ground Up Motors – SS396.com collects personal information necessary to operate our business, fulfill orders, and improve customer experience. The types of information we may collect include:

Personal & Account Information

Contact information such as name, email address, mailing address, and phone number
Billing information such as billing address and payment details
(Payment card information is processed securely by our payment processors and is not stored on our servers)
Unique identifiers such as username, account number, and account credentials
Business-related information, such as company name, when provided

Preference & Activity Information

Preferences you choose to share, including product interests or content preferences
Purchase history and transaction details
Website interaction data, such as pages viewed, products browsed, and actions taken on SS396.com

Automatically Collected Information

As is standard with most websites, we automatically collect certain technical information about your device and browsing activity, including:

IP address
Browser type and version
Operating system
Referring and exit pages
Date and time of site activity

This information is collected using cookies, log files, and similar technologies to improve site functionality and performance.

How We Use Your Information

We use the information we collect for the following business purposes:

To process and fulfill orders
To send order confirmations, shipping updates, and transactional communications
To provide customer support and respond to inquiries
To administer and maintain customer accounts
To send product updates, service notices, and warranty-related communications
To deliver marketing communications, including newsletters, where permitted
To assess customer needs and improve product offerings and services
To personalize content and display information based on customer interests
To improve our website, analytics, and marketing efforts
To comply with legal, regulatory, and security requirements

We do not sell personal information to third parties.

Marketing Choice/Opt-Out

You may choose to stop receiving promotional or marketing emails from Ground Up Motors – SS396.com at any time.

To opt out of marketing communications, you may:

Follow the unsubscribe instructions included in any marketing email, or
Contact us directly at info@ss396.com to request removal from marketing communications

Please note that even if you opt out of marketing emails, we may still send transactional or service-related communications, such as order confirmations, shipping updates, account notifications, warranty information, or responses to customer service inquiries.

Opt-out requests are processed in accordance with applicable laws and may take a short period of time to take effect.

Disclosure to Third Parties

Ground Up Motors – SS396.com may share personal information with trusted third-party service providers who perform services on our behalf and are necessary to operate our business.

These services may include, but are not limited to:

Payment processing
Order fulfillment and shipping
Freight and logistics services
Email delivery and marketing platforms
Customer support tools
Website hosting, analytics, and technical services

Third-party service providers are authorized to use personal information only as necessary to perform the specific services requested by Ground Up Motors – SS396.com and are contractually or otherwise obligated to protect the confidentiality and security of that information.

Ground Up Motors – SS396.com does not sell or rent personal information to third parties for their own marketing purposes.

Data Security

The security of your personal information is important to Ground Up Motors – SS396.com. We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Sensitive information transmitted through our website, including payment details, is protected using industry-standard encryption technologies, such as Secure Socket Layer (SSL) or equivalent protocols.

While we follow generally accepted industry standards to protect personal information both during transmission and after receipt, no method of transmission over the Internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security.

Payment Security

Payment card information entered during checkout is processed securely by third-party payment processors that comply with applicable payment security standards. Ground Up Motors – SS396.com does not store full credit card numbers on its servers.

Data Retention & Account Information

We retain personal information only for as long as necessary to:

Maintain active customer accounts
Fulfill orders and provide services
Comply with legal, regulatory, and accounting requirements

If you wish to cancel your account or request that we no longer use your personal information for active services, you may contact us at info@ss396.com. Certain information may be retained as required by law or for legitimate business purposes, even after account closure.

Third-Party Widgets

SS396.com may include third-party hosted widgets or embedded features that provide interactive services such as content sharing, media playback, or social media functionality.

These widgets may:

Collect personal information, such as your IP address or email address
Use cookies or similar technologies to function properly

Information collected through third-party widgets is governed by the privacy policies of the widget providers, not by Ground Up Motors – SS396.com.

Ground Up Motors – SS396.com does not control the data collection or privacy practices of third-party widgets and encourages users to review the applicable third-party privacy policies before interacting with these features.

Correcting and Updating Your Personal Information

You may request to review, update, or correct certain personal information associated with your account to ensure it is accurate and current.

To submit a request, please contact Ground Up Motors – SS396.com at info@ss396.com. For security purposes, we may take reasonable steps to verify your identity before processing your request.

Please note that certain information may not be eligible for modification or deletion if it is required to:

Complete active transactions
Maintain account integrity
Comply with legal, regulatory, or record-keeping obligations

SMS (Short Message Service) Terms & Privacy Policy

SMS Program Consent

By providing your mobile phone number, you expressly consent to receive automated marketing and informational text messages from Ground Up Motors – SS396.com.

Consent is not required to make a purchase
Message frequency may vary
Message and data rates may apply

To opt out at any time, reply STOP to any SMS message.
For help, reply HELP or contact us at info@ss396.com or 203-235-1200.

Information We Collect

When you opt in to receive SMS messages, we may collect:

Your mobile phone number
Your name, if provided
Other information you voluntarily provide related to SMS communications

How We Use SMS Information

We use SMS-related information to:

Send promotions, updates, and relevant communications about SS396.com
Provide order-related or account-related notifications, where applicable
Improve our communication methods and customer experience

Opt-In & Opt-Out

By submitting your mobile number, you agree to receive SMS messages from Ground Up Motors – SS396.com
You may opt out at any time by replying STOP
You may also opt out by contacting our Customer Support team by phone or email

Opt-out requests are processed in accordance with applicable laws and may take a short period of time to fully take effect.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect SMS-related information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Sharing of Information

Ground Up Motors – SS396.com does not sell or rent your mobile information.

We may share SMS-related data with trusted service providers who assist in delivering SMS communications or complying with legal obligations. These providers are authorized to use information only as necessary to perform these services.

Changes to This Policy

We may update these SMS Terms & Privacy provisions from time to time. Updates will be posted on SS396.com, and where appropriate, we may notify subscribers via SMS.

Contact Information

If you have questions about our SMS program or privacy practices, please contact us at:
info@ss396.com or 203-235-1200.

Trademark & Copyright

All content on SS396.com, including but not limited to text, product descriptions, images, graphics, logos, illustrations, videos, and the Ground Up Motors – SS396.com Parts and Accessories catalog, is the property of Ground Up Motors – SS396.com or its content suppliers and is protected by United States and international copyright and trademark laws.

No portion of this website or its content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or otherwise used in any form or by any means without the prior written permission of Ground Up Motors – SS396.com, except as expressly permitted by law.

All trademarks, service marks, trade names, logos, and brand identifiers displayed on SS396.com are the property of Ground Up Motors – SS396.com or their respective owners and may not be used without authorization.

Unauthorized use of any content or intellectual property may result in civil and/or criminal penalties.