Ground Up, Inc. SS396.com Operation Status

Ground Up, Inc. SS396.com Operation Status

At Ground Up, Inc. ss396.com we are committed to a transparent approach to our day-to-day operations. Visit this page often to find out the current status of all our operations at Ground Up, Inc. ss396.com!

Covid-19 Message

Dear valued Customers,

We would like to take this time to thank you, our valued customer, for the continued support of Ground Up, Inc. during this difficult time. We are glad that so many of you are adhering to the guidelines put in place by staying safe and socially distancing at home and in your communities. We recognize that in doing so many of you are passing the time by keeping busy in your garage with projects big and small.

For this, we cannot thank all of you enough for choosing Ground Up, Inc. as your parts supplier. By choosing us, you are not only supporting Ground Up, Inc. as a whole but more importantly, our employees who have continued to serve our customers to the best of their abilities. To do so many employees have taken on multiple roles, so please keep this in mind the next time you’re on hold for an extended time or waiting for an order to ship. We promise we are working as hard as possible every day to serve you. To thank all of our loyal customers, we pledge to continue to do everything in our power to answer your calls, respond to your emails, answer your tech questions, and most importantly get your orders shipped on time until this is all behind us.

We will get through this together with more American muscle cars built from the Ground Up than ever before!

Thanks,

Ground Up, Inc.

Operation Status

Customer Support & Sales

We apologize if you’ve called us and have experienced wait times that are longer than expected. Due to high call volume & increasing holiday demand, longer hold times are to be expected and we suggest that you use our online website, SS396.com to place and track orders when possible.

Call Center Hours

Monday – Thursday: 9:00 am – 6:00 pm (ET.)

Friday: 9:00 am – 3:00 pm (ET.)

Saturday: 9:00 am – 1:00 pm (ET.)

Phone System
Fully Operational 100%
Support Email
Fully Operational 100%
Live Chat
May Experience Delays 75%

Showroom & Parts Pickup

Showroom
Shutdown 0%
Parts Pickup
0%

Warehouse Operations

If you are concerned there may be an issue with the parts you are planning to order please visit our shipping delay page or email info@ss396.com.

Please note that UPS Expedited methods are not guaranteed at this time. Learn more here.

Warehouse
Fully Operational 100%
Returns & Exchanges
Fully Operational 100%

COVID-19 Shipping Delays

See what brands are experiencing delays

Online Services

Website
Fully Operational 100%

Shipping Delays

See what brands are experiencing delays

Operation Status

See what we're doing at Ground Up SS396.com

Parts Catalog

Chevelle & El Camino, Camaro, & Nova
Free

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