- Last Updated: Monday, December 19th at 11:00 am ET
Order Fulfillment Notice
Ground Up, Inc. SS396.com is expanding to the sunny state of Florida to grow our product offerings and ability to serve our vastly growing customer base. During this time, some orders may experience shipping and fulfillment delays as we begin shipping from both locations. We apologize in advance and promise to work hard to minimize delays. If you have any questions or concerns, please email our support team.
Thanks,
Ground Up, Inc.
Thanks,
Ground Up, Inc.
SS396.com Operation Status
At Ground Up Motors – ss396.com we are committed to a transparent approach to our day-to-day operations. Visit this page often to find out the current status of all our operations at Ground Up Motors – ss396.com!
Customer Support & Sales
Call Center Hours
Monday – Thursday: 9:00 am – 6:00 pm (ET.)
Friday: 9:00 am – 3:00 pm (ET.)
Saturday: 9:00 am – 1:00 pm (ET.)
Phone System
Full Operational
100%
Support Email
Fully Operational
100%
Live Chat
Fully Operational
100%
Weather Impacts
Due to the ongoing weather system in Florida, we are currently operating with reduced staffing. During this time hold times may be longer than expected and our Live Chat services will be suspended.
Showroom & Parts Pickup
Showroom
Shutdown
0%
Parts Pickup
0%
Showroom & Parts Pickup
Our showroom is suspended indefinitely to keep up with the increasing demand for online and over-the-phone orders. We have re-opened parts pick-up in a limited capacity, to learn more visit https://www.ss396.com/cars/pick-up-option-now-available/
Warehouse Operations
If you are concerned there may be an issue with the parts you are planning to order please email info@ss396.com.
Warehouse
Fully Operational
100%
Shipping Delays
Some orders may experience shipping delays as UPS and USPS resume operations in Florida. email our support team.
Thanks,
Ground Up Motors - ss396.com
Thanks,
Ground Up Motors - ss396.com
Returns & Exchanges
May Experience Delays
50%
Online Services
Website
Fully Operational
100%
Website Maintenance
The launch of the all-new SS396.com means our site will experience outages between 2:00 am-5:00 pm ET on Wednesday, September 14th, 2022.
Our development team will be working as quickly as possible as we are all excited to showcase the all-new SS396.com!
Thanks,
Ground Up Motors
SS396.com
Our development team will be working as quickly as possible as we are all excited to showcase the all-new SS396.com!
Thanks,
Ground Up Motors
SS396.com
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