Ground Up, Inc. Northeast

Ground Up, Inc. Northeast

Open Office Positions

Job Description

Ground Up, Inc. is currently seeking Inbound Call Center Representatives to assist in day-to-day operations. As an Inbound Call Center Representative with Ground Up, Inc. you will be part of an exceptional team committed to caring for our customers, handling daily tasks and helping us grow our business.


Job Responsibilities:

  • Handling a large volume of incoming customer phone calls, chats, and emails
  • Guide our customers through troubleshooting, navigating the website, and using our products
  • Communicating with product vendors and shipping department to assure timely processing of orders
  • Must have open availability 9 am-6 pm Mon-Thur & 9 am-3 pm Fri
  • Must also be available to work some Saturdays
  • Collaborate with other Customer Service professionals to improve overall service


Knowledge, Skills, and Abilities:

  • Strong multi-tasking skills, attention to detail & highly organized – Required
  • Must be familiar and comfortable with working with Multi Screens – Required
  • Microsoft Suite – Required
  • 2 years experience with PC computers and the internet – Required
  • Good communication skills (verbal and written) – Required
  • Experience working in Live Chat – Preferred but not required
  • Experience working with a CRM – Preferred but not required
  • Typing 40+ WPM – Highly Recommend
  • Automotive Interest – Highly Recommend
  • Automotive Knowledge – Preferred but not required


Full-time Benefits:

  • 401K
  • 401K Matching and Profit Sharing
  • Medical, Dental, and Vision Insurance
  • Paid Vacation

Pay Range: $13.00 – $16.00 per hour (Depends On Experience)

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